Below are the most frequently asked questions which we have answered.
Please check here before you get in contact with us, as you may find we have already answered your question.
ABOUT THE COLLECTION
How many issues are there in the collection?
There are currently 37 issues planned.
How often is the collection published?
How much does each issue cost?
- Issue 1 comes at the special price of £1.99 or £3.99 if you are a premium subscriber.
- Issue 2 comes at the special price of £6.99, or £8.99 if you are a premium subscriber.
- Issue 3 onwards is priced at £9.99, or £11.99 you are a premium subscriber.
How can I get copies if I live outside the UK or Republic of Ireland?
We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.
SUBSCRIBING TO THE COLLECTION
How do I subscribe?
You can subscribe in one of three ways; online here, by telephone on 0345 193 5002 or by post by filling in a subscription form which can be found in Issues 1, 2 and 3 of the collection.
What payment methods are available?
Direct Debit, Visa, Mastercard or via invoice.
Have you received my subscription request? - I have not had confirmation?
If you have subscribed online, you will receive a confirmation email followed by your welcome email, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter or email after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.
When will I receive my superb free gifts?
- With your first delivery you will receive 2 issues (1 FREE) and your FREE coasters.
- With your 3rd delivery, you will receive your FREE keyring.
- With your 5th delivery, you will receive your FREE metal bookends.
- With your 7th delivery you will receive your FREE tankard.
Please note, some gifts may be dispatched separately from the issues.
I have not received all my issues or gifts; how can you help?
We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
What are your delivery methods?
All our dispatches are sent by Royal Mail. Some parcels that we send out which include free gifts may be too large to fit through letter boxes. If Royal Mail has attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘we tried to deliver’ card which should have your sorting office contact details on it.
REPLACEMENTS, RETURNS AND CANCELLATION
How do I cancel my subscription?
You can cancel at any time giving 28 days notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.
Can I get the free subscription gifts without subscribing?
No, sorry, but if you’d like to subscribe you can do so via our subscribe page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
How do I return an issue?
If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:
Asterix The Ultimate Collection
Hachette Partworks Ltd.
Unit 4 Pullman Business Park
Pullman Way, Ringwood
Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.
How can I get back issues?
To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.
Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
I cannot find copies in the shops. What do I do?
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
What should I do if I receive a damaged issue?
We replace any damaged issue free of charge for subscribers. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail. Please note that if you bought your copy in the trade, we are unable to refund you for any damaged issues.
Why can't I get through on the telephone number given?
I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Service Team using one of the methods on the contact page.